DISPATCHER

Company: West Allis Heating, Cooling, Plumbing & Electrical
Location: Milwaukee
Posted on: November 18, 2024

Job Description:

Overview

Looking to TRADE up from a job to a career? West Allis is looking for an experienced Dispatcher.

$1,000 Sign-On Bonus

Why join THIS team?

• Medical, Prescription, Dental, Vision
• Disability & Term Life Insurance
• Matching 401k benefits
• On-going training & development, & growth opportunities
• Paid Holidays
• Paid Time Off (PTO) What you will do:
  • Convert incoming customer calls into booked service appointments.
  • Knowledgeably prioritize calls according to importance and urgency
  • Respond to customer requests, resolving issues and promoting the brand.
  • Schedule appointments with clients using the right tech/right call guidelines
  • Data entry into the computer system to track calls and client information as necessary
  • Receive emergency and non-emergency calls and record significant information as necessary
  • Knowledgeably prioritize calls according to importance and urgency
  • Monitor field technicians in order to effectively prioritize their schedules and use of time What you bring:
    • Previous customer service experience
    • Strong attention to details Who WE Are:
      
      We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
      
      We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck!
      
      If this sounds like something you would like to join for a long-term career move, apply today!
      
      Responsibilities
      
      Who/What Are We Looking For?
      • Coordinate the transportation movements of the technicians
      • Must keep track of the drivers' schedules as they change throughout the day
      • Keep track of the technicians' start and departure times
      • Must maintain a matrix with the techs' routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
      • Requires interaction with drivers daily
      • Anticipate problems with routes and parts by making quick sound decisions
      • Respond to special requests from customers related to jobs performed by a technician
      • Order parts for special orders
      • Maintain techs' vacation, sick and weekend schedules
      • Follow up on all pending/ recommended work
      • Forecast workload for 2-3 days out
      • Contact customers with parts pending and status of parts Qualifications
        
        Qualifications:
        • Dispatch experience highly preferred
        • Ability to pass a background check
        • High school diploma (or GED)
        • Demonstrate passion for excellence with respect to treating and caring for customers
        • Strong decision-making abilities
        • Ability to identify customer needs and clearly articulate product and service offerings
        • Highly developed sense of integrity and commitment to customer satisfaction
        • Meet all attendance and dependability requirements
        • Team player
        • Multitasking and time management skills with the ability to prioritize Core Competencies:
          • Strong verbal and written communication skills
          • Comfortable in navigating through multiple software systems and windows simultaneously
          • Ability to show empathy when responding to customer's needs
          • Must be flexible with the ability to adapt to changes quickly and think conceptually

Keywords: West Allis Heating, Cooling, Plumbing & Electrical, Bolingbrook , DISPATCHER, Professions , Milwaukee, Illinois