General Manager (ORD)
Company: Clear me
Location: Chicago
Posted on: October 19, 2024
Job Description:
Have you ever had that green-light feeling? When you hit every
green light and the day just feels like magic. CLEAR's mission is
to create frictionless experiences where every day has that
feeling. With more than 22+ million passionate members and hundreds
of partners around the world, CLEAR's identity platform is
transforming the way people live, work, and travel. Whether it's at
the airport, stadium, or right on your phone, CLEAR connects you to
the things that make you, you - unlocking easier, more secure, and
more seamless experiences - making them all feel like magic.Perks
of Being a Team Member at CLEAR!
- Competitive compensation structure with base and target
bonus
- 3 weeks paid time off, increasing with time in service and 10
company-paid holidays
- $100 monthly wellness stipend for health and fitness-related
expenses
- 401k Retirement Plan with company match
- Comprehensive benefit offerings that include medical, dental,
vision, pet, home, and auto insurance, company-paid disability and
life insurance, and MetLaw legal benefits
- Family Planning benefits through KindBody
- Family, Military & Bereavement Leave Program
- Emotional Well Being Assistance
- Ongoing training & development programs to grow & advance your
career with a growing company!
- Free CLEAR memberships for you and one other. Plus a discounted
membership for three friends! As a General Manager, you will be
fully responsible for leading and driving the daily operations of
your location. You will drive employee engagement and foster an
environment where team members are accountable for delivering
exceptional security and customer service experiences while
continuously sharing the CLEAR story. You will oversee all hourly
and salaried team members and will be responsible for all
administrative and leadership functions to ensure a smooth
operation.Key Responsibilities Include:
- Spend 70% of time on the floor in a customer-facing environment
at the airport.
- Ensure CLEAR and TSA policy and procedures are conducted with
the highest levels of security and integrity.
- Manage day-to-day operations of a team of Ambassadors and
Managers that utilize CLEAR technology to perform duties related to
airport security, customer service and sales.
- Build and sustain a diverse team of talent who successfully and
consistently deliver on the CLEAR objectives related to security,
service, and sales.
- Drive employee engagement and foster an environment where team
members are accountable for delivering exceptional security and
customer service experiences while continuously sharing the CLEAR
story.
- Build stakeholder relationships with TSA, airline and airport
partners; support needs &/or inquiries in a timely manner,
escalating to a higher level as necessary.
- Responsible for the team's comprehension and adherence to
operational/security procedures, laws, regulations and company
directives.
- Effectively execute our commitment to security, manage risk,
fulfill operational and compliance requirements.
- Coach, mentor, and train the team to meet sales and customer
service goals and standards
- Drive new enrollments through the airport sales program by
consistent sales coaching, contests and recognition; identify gaps
and use best practices.
- Deep understanding of technology and processes; ability to
troubleshoot.
- Managing labor to ensure highest utility, and oversight of
payroll and scheduling.
- Ensures the team maintains the equipment, signage, and facility
to meet brand standards. Ideal candidates will have:
- At least 6 years of leadership experience in a high volume,
fast-paced, and customer-facing environment (i.e. retail,
restaurants, hospitality, rental cars).
- You are self-motivated, positive and possess a passion for
fostering a great sense of teamwork.
- You have high standards, excellent interpersonal and
communication skills, and are committed to training, mentoring, and
motivating your team.
- Excellent leadership and organizational skills, and ability to
manage multiple priorities and influence others in an ever-changing
environment.
- You are indefatigable in achieving your individual and team
goals and want to grow and develop in your career.
- Experience reviewing and reporting on KPIs on a regular
basis.
- Ability to stand/walk for extended periods of time
- Ability to follow policies and procedures set forth by CLEAR,
airport, state and federal regulations
- Availability to work a non-traditional schedule (i.e. weekends,
holidays, early mornings, and/or evenings)
- Required to successfully complete a government background
investigation CLEAR is an equal opportunity employer and does not
discriminate based upon race, religion, color, national origin, sex
(including pregnancy, childbirth, or related medical conditions),
sexual orientation, gender, gender identity, gender expression,
transgender status, sexual stereotypes, age, status as a protected
veteran, status as an individual with a disability, or other
applicable legally protected characteristics.
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Keywords: Clear me, Bolingbrook , General Manager (ORD), Executive , Chicago, Illinois
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